Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness

Incident Report for Metabase Cloud

Resolved

We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148

We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.

Posted Apr 02, 2025 - 21:34 UTC

Monitoring

The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence.

Posted Apr 02, 2025 - 13:46 UTC

Investigating

We are currently investigating this issue.

Posted Apr 02, 2025 - 13:00 UTC

This incident affected: Metabase Cloud Platform.