Issue with Metabase Cloud

Incident Report for Metabase Cloud

Postmortem

While provisioning new K8S clusters in our AWS environment, DNS and load balancer related configurations were accidentally overwritten with wrong parameters, preventing ingress network access to all Metabase Cloud instances. We have restored the correct configurations and added additional process controls and automated checks to prevent this from happening in the future.

Posted Nov 28, 2022 - 23:55 UTC

Resolved

We have restored the service. We will provide a description of the issue in the next few days.

Posted Nov 17, 2022 - 19:14 UTC

Investigating

We identified an issue with our Cloud. We're currently investigating

Posted Nov 17, 2022 - 18:47 UTC

This incident affected: Metabase Cloud Platform.