{
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We will be monitoring closely for the next several hours to insure there is not a recurrence.","created_at":"2025-04-02T13:46:01.643Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-02T13:46:01.643Z","display_at":"2025-04-02T13:46:01.643Z","deliver_notifications":true,"tweet_id":null,"id":"lvx18m1xbc3w","incident_id":"d30c7fdlvmt5","custom_tweet":null,"affected_components":[{"code":"7127vgmg2vn4","name":"Metabase Cloud Platform","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2025-04-02T13:00:22.102Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-02T13:00:22.102Z","display_at":"2025-04-02T13:00:22.102Z","deliver_notifications":true,"tweet_id":null,"id":"4b78k01pdt2x","incident_id":"d30c7fdlvmt5","custom_tweet":null,"affected_components":[{"code":"7127vgmg2vn4","name":"Metabase Cloud Platform","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Metabase Cloud Platform","created_at":"2021-04-08T17:05:00.428Z","updated_at":"2026-02-16T03:15:51.231Z","position":3,"description":"Status of the overall platform. 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Issue is now resolved and we'll be monitoring the situation.","created_at":"2023-11-15T12:59:45.598Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-15T12:59:45.598Z","display_at":"2023-11-15T10:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"gzh7fpfv33t7","incident_id":"dnnqw6m3g1bk","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Issue with SSL certificates","status":"resolved","created_at":"2023-11-09T19:37:20.000Z","updated_at":"2023-11-15T13:21:50.718Z","monitoring_at":null,"resolved_at":"2023-11-09T20:02:12.559Z","impact":"critical","shortlink":"https://stspg.io/k35k18b4rwqh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-11-09T19:37:20.000Z","reminder_intervals":null,"id":"n2t6lybnmrp0","page_id":"ktwqzqlh6n4y","incident_updates":[{"status":"resolved","body":"Ingress controller certificates are now back to normal. You should be able to get the correct certificate in the browser now. We're very sorry for the inconvenience, we'll publish a retrospective about the issue in the next few days.","created_at":"2023-11-09T20:02:12.559Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-09T20:02:12.559Z","display_at":"2023-11-09T20:02:12.559Z","deliver_notifications":true,"tweet_id":null,"id":"fr1235xcx7f7","incident_id":"n2t6lybnmrp0","custom_tweet":null,"affected_components":[{"code":"7127vgmg2vn4","name":"Metabase Cloud Platform","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We're investigating an issue in our cloud with certificate management that's causing browsers to receive incorrect certificates","created_at":"2023-11-09T19:37:20.248Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-09T19:46:54.592Z","display_at":"2023-11-09T19:37:20.000Z","deliver_notifications":true,"tweet_id":null,"id":"2862md4gvqfw","incident_id":"n2t6lybnmrp0","custom_tweet":null,"affected_components":[{"code":"7127vgmg2vn4","name":"Metabase Cloud Platform","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"**Summary**\n\nOn Thursday Nov 9th the default certificate for the external Nginx ingress was replaced with a dummy certificate. Users attempting to reach their hosted instances would get an invalid certificate error. This was due to a misconfiguration in the new CI for releasing our helm charts that used the internal Nginx ingress values files for the external Nginx ingress.\n\n**Impact**\n\nAll hosted customers not using custom domains were affected.\n\n**How was the root cause diagnosed?**\n\nWe identified that the values were properly set in the values files. We Investigated the CI steps to determine why the correct values were not set. It was determined that the wrong values files were being used for external Nginx ingress.\n\n**How we’ll make this not happen again?**\n\n* Update staging and production value files to match.\n* Add alert to pagerduty for non-custom domains \\(catch alerts faster\\)","postmortem_body_last_updated_at":"2023-11-15T13:21:50.701Z","postmortem_ignored":false,"postmortem_published_at":"2023-11-15T13:21:50.701Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Metabase Cloud Platform","created_at":"2021-04-08T17:05:00.428Z","updated_at":"2026-02-16T03:15:51.231Z","position":3,"description":"Status of the overall platform. For your instance status, go to your account page.","showcase":true,"start_date":"2021-04-08T00:00:00.000Z","id":"7127vgmg2vn4","page_id":"ktwqzqlh6n4y","group_id":null}]},{"name":"Metabase Store is unavailable due to maintenance","status":"resolved","created_at":"2023-08-19T13:09:15.048Z","updated_at":"2023-08-19T13:52:02.737Z","monitoring_at":null,"resolved_at":"2023-08-19T13:52:02.723Z","impact":"maintenance","shortlink":"https://stspg.io/20hdvxq1ql8l","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-08-19T13:09:15.043Z","reminder_intervals":null,"id":"wph14cq5styq","page_id":"ktwqzqlh6n4y","incident_updates":[{"status":"resolved","body":"We are continuing to investigate this issue.","created_at":"2023-08-19T13:52:02.723Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-08-19T13:52:02.723Z","display_at":"2023-08-19T13:52:02.723Z","deliver_notifications":false,"tweet_id":null,"id":"xdrm5djdm6x2","incident_id":"wph14cq5styq","custom_tweet":null,"affected_components":[{"code":"h9kbzd5rwrkh","name":"Metabase Store","old_status":"under_maintenance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2023-08-19T13:50:57.370Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-08-19T13:50:57.370Z","display_at":"2023-08-19T13:50:57.370Z","deliver_notifications":true,"tweet_id":null,"id":"6bfn2s7lcr1j","incident_id":"wph14cq5styq","custom_tweet":null,"affected_components":[{"code":"h9kbzd5rwrkh","name":"Metabase Store","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"investigating","body":"We are preforming routine maintenance on the Metabase Store infrastructure. We expect it to be fully operational within the hour.","created_at":"2023-08-19T13:09:15.122Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-08-19T13:09:15.122Z","display_at":"2023-08-19T13:09:15.122Z","deliver_notifications":false,"tweet_id":null,"id":"39yg68t3rdn9","incident_id":"wph14cq5styq","custom_tweet":null,"affected_components":[{"code":"h9kbzd5rwrkh","name":"Metabase Store","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Metabase Store","created_at":"2021-04-08T17:05:29.727Z","updated_at":"2026-08-12T20:52:57.297Z","position":4,"description":"Check out, billing controls, instance management","showcase":true,"start_date":"2021-04-08T00:00:00.000Z","id":"h9kbzd5rwrkh","page_id":"ktwqzqlh6n4y","group_id":null}]},{"name":"Unable to send outbound emails","status":"resolved","created_at":"2023-07-29T15:11:40.494Z","updated_at":"2023-07-29T18:48:49.611Z","monitoring_at":null,"resolved_at":"2023-07-29T18:48:49.597Z","impact":"none","shortlink":"https://stspg.io/5nnzzw0s698n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-07-29T15:11:40.489Z","reminder_intervals":null,"id":"y19w9cwrq7c0","page_id":"ktwqzqlh6n4y","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2023-07-29T18:48:49.597Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-29T18:48:49.597Z","display_at":"2023-07-29T18:48:49.597Z","deliver_notifications":true,"tweet_id":null,"id":"lp3ww16q67pd","incident_id":"y19w9cwrq7c0","custom_tweet":null,"affected_components":[{"code":"7127vgmg2vn4","name":"Metabase Cloud Platform","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Metabase Cloud customers are unable to send outbound emails temporarily","created_at":"2023-07-29T15:11:40.534Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-29T15:11:40.534Z","display_at":"2023-07-29T15:11:40.534Z","deliver_notifications":true,"tweet_id":null,"id":"72mtwyfw8fnk","incident_id":"y19w9cwrq7c0","custom_tweet":null,"affected_components":[{"code":"7127vgmg2vn4","name":"Metabase Cloud Platform","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Metabase Cloud Platform","created_at":"2021-04-08T17:05:00.428Z","updated_at":"2026-02-16T03:15:51.231Z","position":3,"description":"Status of the overall platform. For your instance status, go to your account page.","showcase":true,"start_date":"2021-04-08T00:00:00.000Z","id":"7127vgmg2vn4","page_id":"ktwqzqlh6n4y","group_id":null}]},{"name":"Unable to create new Metabase cloud instances","status":"resolved","created_at":"2023-07-28T13:10:52.293Z","updated_at":"2023-07-29T10:21:37.922Z","monitoring_at":null,"resolved_at":"2023-07-29T10:21:37.907Z","impact":"critical","shortlink":"https://stspg.io/sw71wvf02jmw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-07-28T13:10:52.289Z","reminder_intervals":null,"id":"qx168slz5zqj","page_id":"ktwqzqlh6n4y","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2023-07-29T10:21:37.907Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-29T10:21:37.907Z","display_at":"2023-07-29T10:21:37.907Z","deliver_notifications":true,"tweet_id":null,"id":"klyy9178y6h0","incident_id":"qx168slz5zqj","custom_tweet":null,"affected_components":[{"code":"h9kbzd5rwrkh","name":"Metabase Store","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"Metabase customers trying to create a new cloud trial or cloud instance are unable to do so.","created_at":"2023-07-28T13:10:52.345Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-28T13:10:52.345Z","display_at":"2023-07-28T13:10:52.345Z","deliver_notifications":true,"tweet_id":null,"id":"9hj6n9p174fb","incident_id":"qx168slz5zqj","custom_tweet":null,"affected_components":[{"code":"h9kbzd5rwrkh","name":"Metabase Store","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Metabase Store","created_at":"2021-04-08T17:05:29.727Z","updated_at":"2026-08-12T20:52:57.297Z","position":4,"description":"Check out, billing controls, instance management","showcase":true,"start_date":"2021-04-08T00:00:00.000Z","id":"h9kbzd5rwrkh","page_id":"ktwqzqlh6n4y","group_id":null}]}]
}